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In our Outlook 2013 series, a colleague of mine, Jacques Bughin, had an interesting piece about customer experience. He made the excellent point that in a time where people can check prices easily
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Scooped by Gerrit Bes |
Scoop.it!
Klantgerichtheid in de zorg nog ver te zoeken. Zie onderzoek Zorgmonitor 2012 Newcom.