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Does Social Customer Relationship Management (CRM) Exist? Maybe [Infographic]

Does Social Customer Relationship Management (CRM) Exist? Maybe [Infographic] | Latest Social Media News | Scoop.it
From allinfographics.org - February 1, 2013 9:26 PM
Infographic on best online CRM and best social CRM apps with social media marketing by increasing branding & freelancing tools online for business ideas

Via Martin (Marty) Smith
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REwebCentral's comment, February 4, 2013 7:18 PM
Happy to see that my personal fave, Nimble, made the list.
Mike Ellsworth's comment, February 4, 2013 8:05 PM
I just let my trial of Nimble run out. Really didn't have the time to evaluate it. What do you use it for? What features do you like?
REwebCentral's comment, February 4, 2013 9:55 PM
I like the simplicity of the interface and ease of following the social streams. Google apps is getting better at showing the social stream, but if you're in sales or heavily into networking, you need the CRM aspect that Google Apps doesn't offer. There are a few things I'd change about Nimble, but so far it's the best that I've seen. I also have a slight bias because I've been playing in the real estate sandbox for the last 10 years, and the founder of Nimble was also the founder or somehow related to Goldmine, which was an early CRM in heavy use in the RE industry. Besides really liking their product, I like Nimble's story and approach to the social CRM conundrum.
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Rescooped by Gerrit Bes from CRM Systems
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Everyone is Talking about Social CRM. Few are Doing It.

Everyone is Talking about Social CRM. Few are Doing It. | Latest Social Media News | Scoop.it
From blog.eloqua.com - November 8, 2012 10:01 PM

If your organization hasn’t adopted social CRM, don’t feel so bad. Most folks are in the same boat as you.

 

Social CRM may seem like the topic du jour, but in reality most of the market isn’t adopting the principles or technology needed to truly make it work. More people don’t even know what it is.

 

This is the current state of social CRM adoption – at least according to Awareness Inc., which recently covered the topic in its State of Social Marketing report. The survey found that 16% of respondents were using a “social CRM system”, while 17% didn’t know what social CRM was. 21% percent said they weren’t using social CRM, but planned to. But a whopping 46% simply said they didn’t use social CRM.

 

To become more widely adopted, organizations need to better understand what social CRM is. To do that, they need to understand these three elements.


Via Steven Healey
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REwebCentral's curator insight, April 17, 2013 1:50 PM
Are you using a social CRM system? Tell us in the comments!
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Rescooped by Gerrit Bes from Social Media (network, technology, blog, community, virtual reality, etc...)
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Social CRM Is HOT and Becoming Affordable

Social CRM Is HOT and Becoming Affordable | Latest Social Media News | Scoop.it
From www.dmnews.com - November 8, 2012 10:02 PM

Social CRM on a BudgetDirect Marketing NewsCRM vendors leading the way, according to the Nucleus report, include Oracle and Salesforce.com.

Marty Note
Working on an open source social CRM/CMS called SpinSnip. Want to relieve some of the pain points of publishing in a multi-channel world such as:

* Poor control of content, need retrieval at snippet level via tags.
* Need DIY multiauthor capabilities.

* Better exception reporting analytics.

* Feed management and sourcing.
* More curation control.

This article discusses how to create social CRM on a budget possible now due to the cloud and lowering CRM costs. Helpful since SpinSnip is fall 2013.


Via Martin (Marty) Smith, roberto toppi
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